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Understanding you, the patient is first and foremost in everything we do. At Specialists on Drummond, our focus is on innovative communication and delivering a patient experience that is second to none.

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Core values that support our patient care model

Streamlining our communication with you

  • Varied communication options including telephone, email, and website
  • Interactive website permitting downloadable forms, checklists and patient information
  • SMS reminders for appointments
  • Remote access patient database allowing us to securely access your records in a number of locations
  • Links to relevant websites

Engagement and Ownership

  • Providing information in many forms, before, during and after the consultation or procedure
  • Offering patient information sheets that answer your questions, written in easy to understand language
  • Engaging you in your diagnosis and treatment options
  • Follow up post procedure
  • Being available to respond to any concerns that you may have

Comfort

  • A comfortable patient lounge where you are welcomed by our experienced team
  • Your confidentiality and privacy is maintained

Feedback Welcomed

This is your patient experience and we need to know what you think. As a relatively new Practice, we welcome your thoughts and ideas on how we can meet your needs and do what we do better – when it comes to our clinical care and patient service, we continue to strive to be the best.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.